AMS or AMS Lite is connected to the printer via a cable. When the signal transmission quality between it and the printer is poor, this error message will pop up.
This error is usually caused by the following reasons:
Check connection between AMS and X1/P1 series printers
AMS connection with X1 series printers
AMS connection with P1 series printers
Connection between AMS Lite and A1/A1mini printers
AMS Lite connection with printers
Use a multimeter to measure the resistance value of the connection cable Pin, and compare it with the standard value to determine whether there is a connection cable fault.
AMS Pin resistance measurement
AMS Lite Pin resistance measurement
If the resistance measurement of each Pin is normal, it may be a circuit board fault. Please submit a ticket to contact the customer service team and attach the resistance measurement results.
HMS_0700-5000-0002-0001: AMS1 communication is abnormal; please check the connection cable.
HMS_0701-5000-0002-0001: AMS2 communication is abnormal; please check the connection cable.
HMS_0702-5000-0002-0001: AMS3 communication is abnormal; please check the connection cable.
HMS_0703-5000-0002-0001: AMS4 communication is abnormal; please check the connection cable.
HMS_1200-5000-0002-0001: AMS1 communication is abnormal; please check the connection cable.
HMS_1201-5000-0002-0001: AMS2 communication is abnormal; please check the connection cable.
HMS_1202-5000-0002-0001: AMS3 communication is abnormal; please check the connection cable.
HMS_1203-5000-0002-0001: AMS4 communication is abnormal; please check the connection cable.
We hope that the detailed guide we shared with you was helpful and informative.
We want to ensure that you can perform it safely and effectively. If you have any concerns or questions regarding the process described in this article, we encourage you to reach out to our friendly customer service team before starting the operation. Our team is always ready to help you and answer any questions you may have.
Click here to open a new ticket in our Support Page.
We will do our best to respond promptly and provide you with the assistance you need.