¶ When to use
If you are experiencing problems with Bambu Studio such as not starting, hanging, or not being able to watch the camera video, you can export the Bambu Studio logs as described in this article and send them to our after-sales support team, who will analyze them and provide a solution.
NOTE: The easiest way to upload your studio log to a new or an existing support ticket, is to go to Bambulab.com and Sign In to your account, select “Support Tickets” from the user icon in the upper right-hand corner, and either select “+New Ticket” for a new ticket or select “Detail” for an existing ticket.
¶ Operation steps:
¶ Windows system
1. Run Bambu Studio, click the "∨" icon, then click "Help" -- "Show configuration folder", you can see the log folder in the pop-up window.
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2. You can see all the log files in the log folder, as shown in the following figure. Please send us all logs for the corresponding time period in a zip file in the support ticket.
Note: If you can't find the file, please click "Show" at the top of the explorer and click "Show hidden files." Then try again.
3. If Bambu Studio fails to start for some reason and cannot open the configuration folder as described above, you can enter the path in Explorer: C:\Users\user name\AppData\ BambuStudio\log. Go directly to the logs folder and export them.
¶ MAC OS
1. The steps for Mac OS are similar to those for windows, but with a slightly different interface. Go to "Help" - "Show Configuration Folder" to export the log files. As shown below:
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2. You can see all the log files in the log folder, as shown in the following figure. Please send us all logs for the corresponding time period in a zip file in the support ticket.
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3. If for some reason Bambu studio cannot be started, you can access the log folder via the following path in MAC OS: /Users/user.name/Library/Application Support/BambuStudio/log, which is different from the windows system.
¶ Crash Log
When BambuStudio crashes on MAC OS, there is also a crash report auto generated by the system, you can find it (following the guide from View reports in Console on Mac - Apple Support (IN))
¶ Linux
On Linux systems, the logs can be downloaded from the Home / config / BambuStudio / log location
Navigate to File → Help → Show Configuration Folder
Open the log folder to access all the log files
