¶ Applicable models of printers
X1 Series
¶ Phenomenon
After turning on the printer, the screen stays on the start page and cannot be switched.
¶ Cause
The SD card is damaged.
¶ Solution
¶ Turn off the printer
¶ Remove the SD card
¶ Restart the printer
Restart the printer and check if the screen is normal. If it is normal, it means that the SD card is damaged and needs to be replaced.
¶ Printer requirements for SD card specifications
Our printers support a micro SD card of up to 2TB if formatted using the printer option, supported in FAT32 format.
We recommend that you use an SD card with a Class 10 or U1 (minimum write speed of 10M/S) grade or higher.
The steps to format the SD card are as follows:
¶ How does the micro SD card work？
Our printer will only use 85% of the micro SD card's memory at most. When the memory of the micro SD card is occupied 85% or more, the video cannot be recorded. If the remaining micro SD card memory exceeds 15%, you can record printing videos until 85% of the micro SD card memory is occupied. After that, the new video will flush out the old video.
The printer supports FAT32 format only. For Windows, the default format would be exFAT if the micro SD Card storage is over 32GB, while there is no such limitation for Linux and Mac. If you want to use a 64GB to 2TB micro SD card, you could format it to FAT32 using a Linux or Mac system or the printer.
¶ End Notes
We hope the detailed guide provided has been helpful and informative.
To ensure a safe and effective execution, if you have any concerns or questions about the process described in this article, we recommend submitting a technical ticket regarding your issue. Please include a picture or video illustrating the problem, as well as any additional information related to your inquiry.